Paratransit Service

Bring your best self and make a big difference.

CATS Paratransit Service assists people with disabilities in our communities and is crucial to providing opportunities for all within our city. In accordance with the Americans with Disabilities Act (ADA), CATS offers paratransit service to individuals who, because of a disability (physical, cognitive, or visual), cannot access fixed-route buses. CATS operates this pre-scheduled, shared-ride, origin-to-destination service.

Am I right for a paratransit service position?
Paratransit operators must have a desire to serve and care for people with disabilities. This is highly rewarding work helping those with disabilities find transportation independence. As such, paratransit operators must have a desire to serve and care for people with disabilities. This is a crucial service for them, and one that should be a positive, helpful experience for every rider.

Paratransit is a perfect career for individuals who simply love to serve others, as well as those with medical experience who might be looking for a career change or a more consistent schedule, including:

  • EMTs
  • CRNAs
  • Assisted living workers
  • Healthcare workers

Apply Today

Key Paratransit Service Benefits

  • Training and development to advance your career
  • A chance to effect change in a growing, thriving city
  • Competitive pay
  • 10 days annual paid vacation, 12 days annual paid sick leave, 11 holidays, one floating personal day
  • Military, jury duty, funeral and school support paid leave
  • Paid parental leave
  • Health, dental, vision and life insurance coverage
  • Short-term and long-term disability program
  • Employer contribution to the City's 401(k) plan including 401(k) and 457 voluntary deferred compensation programs
  • Flexible spending account and health savings account program
  • Free and confidential Employee Assistance Program
  • Education assistance and reimbursement for approved college education
  • N.C. retirement system pension

"The best thing about working for CATS is being able to go out in the community and help those in need. "

— Phoebe, Labor Crew

Role Requirements for Paratransit Service Positions

  • Certified Nursing Assistant, paratransit or patient transport experience in preferred
  • High School Diploma or GED
  • One year of relevant work experience
  • Background check
  • Pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test and/or participate in other assessments.

The Hiring Process

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  • Obtain a Commercial Driver’s License (CDL) Class B Permit.
  • Apply to the job posting here.
  • Interview and pass drug and health screenings.
  • Once hired, you will go through 5-6 weeks of paid training and development before going into revenue service.

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